On most computers those log files will look similar to the following: Please send a reply to the support representative who asked you to run FRST, and attach the FRST and Addition log files to your reply. There will be two log files on your Desktop (or wherever you ran FRST from).Close both of the Notepad windows that open, without saving, since both files are already saved at this point, then close the FRST program using the X in the upper-right corner.Please wait until both of these dialogs have appeared and you have pressed OK to close them before continuing. When the scan is done, it will show dialogs telling you that it saved files named FRST.txt and Addition.txt, and will open Notepad showing you the contents of these files.Please remain at the computer so that alert can also be responded to with “Wait, I think this is safe”. If Emsisoft Anti-Malware alerts when FRST is run, it will probably alert again during the scan. If the program locks up for more than 40 minutes, please let us know what it says above the Search box, and close the program if possible. Note the green progress bar and changing text above the Search box that shows progress. If it appears the computer is locked up, please wait. The scan may take a while, typically being 1-5 minutes. Once the disclaimer closes, click on the Scan button on the left to start the scan.Leave all options exactly as they are seen here unless specifically requested by the support representative: The program’s main interface will appear, looking like the following image. When you run the correct version of FRST for the first time, it will show you a disclaimer. If you do, then please click More info and select to allow FRST.
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